Frequently Asked Questions - Custom Design
Every aspect of our process is thoughtfully structured to protect the integrity of our artistic vision. Marie and her small team do not copy existing designs, nor do they design through group consensus. We are guided by your clear vision to bring your design to life for each piece.
With over 20 years of experience, we are here to ensure your initial vision comes to life.
Do you offer day-of services?
Yes, most of our clients hire us for their full event, from save the dates to invitations, all the way through to the day. This ensures that the overall artistry is carried through each phase, and all pieces remain cohesive.
For day of stationery, this will begin once your invites have been mailed, using your invitation design to naturally extend to your day.
How much are your invitation suites?
Every couple and event is unique, so we do not offer structured pricing. Once you complete our form, using the information provided we will create an estimate for the base package - invitation, outer envelope, liner, and reply card. During the design phase, you will be able to enhance your suite with additional cards and embellishments, with pricing provided. We believe in transparency with our pricing.
How long does the process take?
Most clients book with us 9-12 months in advance; this allows plenty of time for gathering design inspiration and begin creating a concept.
For custom invitations, the average total timeline is 8-12 weeks.
How do payments work?
We will provide an initial estimate for the items you select in your inquiry form; once you have accepted, we will send an invoice for the base suite.
During the design phase, you are able to adjust quantities, add card and embellishments, etc. We prefer to lead the design by vision, which will naturally evolve throughout. Your final balance based on your selections will be due prior to printing.
How many revisions are included?
Once the design direction is approved and you provide your text & details, two rounds of revisions are included. We believe in focus, targeted direction and organization with our process.
Should you wish to make major changes to the design direction, layout, or fonts from the original concept, this would fall outside of the scope and will be billed for additional fees as well as an updated timeline.
Can I use AW’s artwork for other pieces?
As with every artist, our artwork remains the studio’s property and cannot be used in any manner without written permission.
Artwork created for invitations and save the dates can be reused for day-of items purchased through August + White without additional licensing options. Should you require artwork files, we are happy to base a licensing fee quoted on a case-by-case basis.
Do you design for international events?
Absolutely! We have been excited to design for weddings in Italy, France, England, and Canada (so far). We are well known for our design aesthetic for Italian weddings, and love using inspiration from the surrounding areas to bring depth to your design.
What is your refund & cancellation policy?
The retainer payment is for holding your date, the designer’s time, planning, and general creative services. Retainers are not considered payments for products.
Additional payments after the retainer may be nonrefundable, depending on the stage of the project. All items approved for printing are nonrefundable under any circumstances.
Our work cannot be reused or resold in any capacity.