Policies

By making a purchase on our website, you are agreeing to our policies.

Print Timing
Digital: 2-3 weeks after client design approval
Letterpress/foil: minimum of 3-4 weeks after client design approval

Proofing & Design
The design phase timing is primarily based on the client's response time. The client is responsible for the design in its entirety; once cards are sent to print, we are unable to make additional changes.

Colors
While we strive to represent colors shown on our website and your final product, we cannot guarantee that colors will be identical to the color on your screen. If you elected multiple printing methods for your cards, please note that digital and letterpress colors will vary from each other and will not be a match.

Materials
We source from many vendors for our products, and cannot guarantee that all of the paper, envelopes, and any extras that we offer through our Collection will be available at the time of order placement. For handmade paper, there will be variances in size, color, texture, and thickness. 

Shipping

We are unable to guarantee shipping times from third party carriers, and it is out of August + White's control on shipping time.

Refunds & Cancellations
Due to the custom nature of your order, we do not offer refunds or any type of cancellations. Should there be an error on our end, we will do our best to remedy the situation as soon as possible; please note we require a minimum of a 1 week grace period to correct any errors.

August + White LLC may at any time cancel an order for any reason.

Illustrations
Illustration fees are for design time for one proof, not for the actual product and we unable to provide refunds. August + White will retain the rights to the illustration, and it cannot be distributed or resold.